OPERATOR

The Telefonica operator of Grupo Call Net is Trisonata.

Starting from a solid human and technological infrastructure, Trisonata is able to provide the telephony and communication solutions better adapted to the operation mode that the client wishes, thus reaching agreements for the exploitation of their voice services.

The robustness and security of its solutions will be guaranteed 24 hours a day, maintaining (or improving) the quality of each and every one of the products that are offered.

80X

They will be additional billing numbers, which report a maximum economic benefit from the first moment, with all the features available to the user.

Different numbers are available with different pricing levels.

905

The numbers 905 propose a unique form of payment to fully enjoy the service they have assigned.

902

There are also promotional numbers 902, designed to offer the same leisure or contact service, within the limits of occupation, schedule, number of daily calls, etc.

Statistics

The monitoring and study of the business of all the numbers are available through the web, through a personal page that shows all the calls received from the final customers.

The reports, generated in real time or within a range of days, together with other parameters allow a total personalization for the client.

CALL CENTERS

Experience has taught us that the quality of a voice product can be measured by several factors, but the most important is customer service. In this sense, Grupo Call Net has specialized in the training of agents controlling the entire process, from selection to continuous monitoring of productivity through training. Starting from this premise we have achieved a quality of service that sets us apart from our competitors and from which we have made our true differential value.

Customer Service 24 hours.

Our infrastructure and our staff are highly trained for the tasks of issuing and receiving calls, we have extensive experience in telephone technical support and in telesales campaigns.

We provide the plus that supposes for any service the attention twenty-four hours and seven days a week and, as it is the norm in Grupo Call Net, the careful training of the operators and the most thorough and transparent statistical control for the client.

General Information Services (118).

Currently there is the alternative of numbering 1188 for general information services. In Call Net Group we have been able to optimize the structure we already had and we have recently started to give this possibility to our customers.

Basically it works like any standard service of attention in which the personnel of an application is given destined to the information that allows, of a fast way, the transfer to the number requested in the same call.

Esoteric Cabinet

Another one of those that have been star services in the area of Audiotex is that of esotericism and Grupo Call Net has not remained on the sidelines.

Contrary to the case of services for adults, where we have always exploited our own brands, we opted for a model that we could call a "white label" in which third-party service is provided, that is, our office is one hundred percent operative, but focused as a business branch focused on B2B.

DEVELOPING DEPARTMENT

Call Net Group has a Department of Information Technology and Development, formed by a structure of highly qualified analysts and technicians who develop and maintain any project or service, adapted to the global operation of their group companies as well as to the technological and functional needs of the company external customer.

It is formed by a young, stable and experienced human team in the development of adapted solutions, with more than 10 years of presence in the ICT sector.

The Department makes available to its customers without the need for large investments, a wide range of innovative products where the client can obtain the objectives that have been marked.

It also provides all the necessary human and technical resources, in order to develop the best services and tailored technological solutions, which enable maximum exploitation and performance of these solutions.

In this sense, the continuous training of its professionals guarantees current and future developments. The most current technological tools will always be the most used.

In addition, all group companies have the IT Department to solve any technological requirement that is presented to them internally, with an optimal response period.

Integral development of ICT services

The development of projects oriented to the communications and telephony sector (Audiotext, Telemarketing, Mobile Services, etc.) is the great specialization of the Department of Information Technology and Development. It has the capacity to provide the client with the necessary integral solution tailored to the requirements requested.

This integration is a great advantage for the realization of all development processes:

  • Analysis and problems of the communication project.
  • Specification of the proposed solution to the client.
  • Adaptation to additional customer requirements.
  • Global product development in all its aspects.
  • Funcionality test.
  • Delivery and subsequent support.

It is not essential to contract additional external developments in any of the processes; all the necessary tools and elements are available in the department for the programming and use of the final product:

Numbering provision for additional pricing.

Custom professional audio.

Management of mobile messaging to user.

Speech recognition

Encrypted databases.

Information web pages.

etc.

Statistical ad-hoc developments

The projects delivered to the client are accompanied by all the monitoring elements necessary to control the telephone service in operation.

  • Custom reports per client.
  • Applications for the exploitation of the product.
  • Dedicated data base Servers.
  • OnLine Tracking platform.
  • SPSS of data mining.

Computer support and maintenance

If technology and support is required for the companies of the group, the IT Department uses part of its resources to offer the best maintenance service that allows an efficient operation of the computing devices.

Analysis of costs and performance of devices and programs.

Compilation of the best budgets quality-price.

Establish backup systems.

Help support for office programs.

Remote control systems.

Likewise, if an external company wants to benefit from the experience accumulated by the Call Net Group's IT department in complete call center production systems, there is the possibility of developing projects aimed at the audit, support and maintenance of the systems.

  • Development of technology audit budgets.
  • Periodic maintenance systems.
  • Periodic support systems.
  • Performance improvement advice.
  • Confidentiality commitment of the managed data.

Development of custom applications

Independently of the communication services through telephony, Call Net Group can carry out alternative projects of different current communication modes:

Development of web pages with access to databases.

Payment gateway integrations 4B, Ceca, etc

Development of generic applications in various programming environments, including management and billing applications.

Development of applications for Android and Iphone smartphones.

Consulting service

The work done by the department for more than a decade has not been limited only to the exploitation of the aforementioned voice services, but in all these years it has been possible to gather experience in the analysis of the most basic communication systems.

Cost analysis of basic telephony, communication via email, integration of communication applications in PC's, etc

Optimization of the telephony and internet costs of the Group.

Remote communications between computers.

Cost audits to companies.

?>
MENÚ